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Key Elements To Good Customer Service

Andrea discusses how empowering your front line customer service employees is key to minimizing problems that are often passed on to upper management. [jwplayer mediaid="312"] The post Key Elements To...

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Attributes Of Great Leaders

Andrea explains that great leaders stretch themselves to spend time dealing with uncomfortable areas so that they eventually become comfortable. [jwplayer mediaid="310"] The post Attributes Of Great...

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Biggest Mistakes Organizations Make

Andrea discusses the biggest makes she has seen organizations make. Often companies jump in without a plan. By not having a plan, and not making sure employees are on-board and prepared, organizations...

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Challenges College Freshmen Face

Andrea explains that some of the challenges college freshmen face are things like dealing with their new found freedom and being able to manage that while relating to new individuals with different...

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Setting Goals And Reaching Them

Andrea shares tips to reaching your goals. Most importantly she recommends visualizing and then writing them down. Next, devising a plan with reasonable goals for each step. Lastly, holding yourself to...

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Profile Of My Best Clients

Andrea shares traits of her best clients. This includes clients who are willing to put effort in to get the desired result. [jwplayer mediaid="302"] The post Profile Of My Best Clients appeared first...

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Keeping Your Team Involved and Motivated

Andrea reiterates the importance of making your employees feel respected and acknowledging that they indeed are a contribution to the company. Sharing where the organization is heading and asking for...

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Helping You Find Ways To Get Unstuck

Andrea sheds light on the vicious cycle of trying to get employees to do things the way you want them done. She has found that taking one on one time to discuss your employees dreams and goals will not...

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Communication Breakdown

Andrea addresses some of the barriers with communication that she has seen in organizations. These include: Perception Body Language Channel in which message is communicated   [jwplayer mediaid="292"]...

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Identifying and Improving Business Processes

Effective business processes can save you time, money and future hassles. The method I use for identifying and improving business processes is four steps: Investigation, Inquiry, Diagnosis, and...

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